Arrivals 

Airport Pick Up

What to Expect

On arrival day, UL Global staff will be waiting for you at Shannon airport in the Arrivals hall. We will be connected through WhatsApp and will be able to track your flight information. To find UL staff, pass through customs and collect your luggage, then look for UL staff member with a UL sign to welcome you. They will then lead you to the complementary shuttle, which will take you to UL campus (about a 30-minute drive).

If No One is at the Pick up Location

If you get the Arrivals Hall and nobody's there, wait a moment. UL staff may just be helping students into a taxi and will be right back. If no one is there after 20-30 minutes, please call the CIS Abroad Emergency phone +1 413 210 7091 or message Karina directly via WhatsApp.

The airport has Wi-Fi so you can connect and call via WhatsApp. There are also payphones at the airport. 

You can also email us at emergency@cisabroad.com but remember to refresh often to be able to see our response.

Flight Delays or Cancelations

If your flight is delayed, please email emergency@cisabroad.com right away to keep us updated and let us know your new flight details. We will be checking that email consistently on your arrival date, along with your flight status.

If by the time you have landed, and you have not received an email response from us, please call the emergency phone ( +1 413 210 7091) to inform us that you have landed and we will give you directions on where to go.

Important - Staff will NOT arrange your transportation. You will need to arrange your own transportation to Thomond Village on UL campus.

Lost Baggage

If your bags decide to take a later flight, don’t panic. If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area. The information you will need to provide on that form include the following: 

• NAME (you can give your name)
• PHONE # (give them Karina's number:  (353) 87 7594245
• ADDRESS (Thomond Village, University of Limerick, Castletroy, Limerick.)

In the comments you can request delivery from 9am-5pm. Have your bag sent to your residence and make sure to let the front desk know that they will be delivering it during the day.

The airline baggage claim service will usually give you a website and a code where you can track your misplaced bag if you want updates.

Early Arrivals

If you arrive before your program start date, you are responsible for yourself until the day the program begins. This includes your transportation, housing, meals and safety. Don't worry, many students choose this option and exploring the city for a day or two on your own can be a fun way to start your program and beat the jet lag before things start!

Late Arrivals

If you arrive after 12pm on arrival day and there is no staff at Shannon airport, call the CIS Abroad emergency phone to let us know that you have landed. The staff will then inform you of where to go. 

In case of flight delays or cancellations, send a WhatsApp to your Site Director Karina with your updated arrival information. If you miss the airport pickup, you will be responsible for getting yourself to Thomond Village (including the cost). 

How to Get From the City to the Airport

Shannon Airport is located 24km from Limerick City and is serviced by bus and taxi services. 

There are a number of bus services which connect Shannon Airport to Limerick City, including Route 51 and Route 343, with a drop-off point located at Limerick Bus Station in Limerick City Centre. The cost of tickets are €6.80 and €9.50, respectively.

Buses depart from just outside the amount terminal. Tickets can be purchased online or on the bus itself. Please note: Cash may be required to purchase the ticket on the bus.

Click here for timetables and more information. 

If you are availing of the above public bus service, please see the below 'Getting Here from Limerick City Centre' section which will advise you on how to get from Limerick City Centre to the University of Limerick.

Alternatively, there is an airport cab and taxi desk located in the Arrivals Hall. The average cost is approximately €40-€55. 

How to Get to UL from Limerick City Centre

If you are arriving into Limerick City Centre, please note that UL is located in Castletroy, approximately 4km away. There are frequent bus services connecting Limerick City Centre with UL, including the 304,304A and the 310 bus. Adult fares range from €1.90 to €2.20. These fares are only available from bus-drivers and must be purchased using cash. Please ensure to have coins or small cash notes are drivers may not be able to accept cash notes.

There are a number of bus stops located in Castletroy in close proximity to the University of Limerick. You should disembark at the University of Limerick (Stables) bus stop (number 16 on the campus map). 

Further information on these bus routes:

• 304 & 304A
• 310

If you have a lot of luggage with you, you may prefer to take a taxi. It is possible to hail a taxi from the street, but convenient taxi ranks are located on O'Connell Street and William Street. Some taxis will accept card payments but others will only accept cash, so be sure to ask the taxi-driver if they accept card if you do not have cash. The average cost from Limerick City Centre to UL is approximately €15-€20.

If you prefer to book a taxi, Swift Taxis are a local taxi service which accept all major credit and debit cards. Tel: +353 (61) 313131 / +353 (61) 414141. Alternatively, you can book and pay for a taxi via the Swift Taxis app FreeNow app.